Do I have a customer account?
When you purchase an Axialis product (on the Web or
elsewhere) you're not automatically registered as a customer. Therefore, you
don't have any customer account automatically created on our server. The first time you
install an Axialis product, you have to register as a new customer. Once
this first registration is done, your account is created. If you want to get
more information on the registration benefits click
To register, you can either
the feature included in the program or using the
What are my username and password?
The first time you registered an Axialis product, you declared yourself
as a New Customer. During the registration process, you filled the New
Customer dialog box (see below).
You specified your username here. This data has been chosen by you, not
provided by Axialis. The username has at least 6 characters and it not
case sensitive. If you can't recall your username, see below.
You specified your password here. The password has at least 6 characters
and it not case sensitive. If you can't recall your password
can't recall my username. How to proceed?
The easiest way is to open your Axialis software and choose the menu
Help/About. A dialog box opens:
you'll find your name and your username in parenthesis. You'll also find
your product key below (if your version needs a product key).
can't recall my password. How to proceed?
First, you need either your username (see above), the email
you specified when you created your account or your product key.
Then, visit this page
to retrieve your data including your password (more info on the page).
to verify my account is valid?
You just have to login to your account from this
page. You need your username and password to login.
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