Do I have an account? Do I have a customer account? When you purchase an Axialis product (on the Web or elsewhere) you're not automatically registered as a customer. Therefore, you don't have any customer account automatically created on our server. The first time you install an Axialis product, you have to register as a new customer. Once this first registration is done, your account is created. If you want to get more information on the registration benefits click here. To register, you can either use the feature included in the program or using the online form. What are my username and password? The first time you registered an Axialis product, you declared yourself as a New Customer. During the registration process, you filled the New Customer dialog box (see below). You specified your username here. This data has been chosen by you, not provided by Axialis. The username has at least 6 characters and it not case sensitive. If you can't recall your username, see below. You specified your password here. The password has at least 6 characters and it not case sensitive. If you can't recall your password click here. I can't recall my username. How to proceed? The easiest way is to open your Axialis software and choose the menu Help/About. A dialog box opens: you'll find your name and your username in parenthesis. You'll also find your product key below (if your version needs a product key). I can't recall my password. How to proceed? First, you need either your username (see above), the email you specified when you created your account or your product key. Then, visit this page to retrieve your data including your password (more info on the page). How to verify my account is valid? You just have to login to your account from this page. You need your username and password to login.